Google Express Next-Day Delivery Just Came to Cleveland

Google Express, the delivery service from Google that lets you order items from your favorite local stores and have them delivered next-day, is now available here in Cleveland Ohio. Memberships start at $10 per month, or $95 per year which includes “free shipping”, and right now you can get a 3 month free trial. There are Read More

Office 2016 Stability Improved with the Latest El Capitan Update 10.11.1

Since the launch of Apple’s El Capitan, Office 2016 apps have been exhibiting unstable behavior for most users. Microsoft suggested that they would have to get Apple’s involvement in order to help issue a fix. Yesterday, 10-21-15 OSX 10.11.1 was released, which included “improved compatibility with Office 2016”. Here are the Apple release notes. Early Read More

The 4 Primary Advantages Of A Hosted VoIP Phone System

Voice over Internet Protocol (VoIP) has only been around for about twenty years, but in that short time, it has impacted business telephony around the world. Using the internet instead of telephone lines to make phone calls has become efficient and cost effective. International companies find that a hosted phone sytem makes it possible to Read More

What Can I Do with My Old Cell Phone?

So you have one or more old cell phones you have lying around the home or office, and you are wondering what to do with them. Here are some tips and ideas to breath life, help those in need, or safely dispose of your old phones. First of All, Let’s Clear Off All of Your Read More

What is Excellent Customer Service?

I had an unfortunate experience today with a contractor that got me thinking about customer service, and how we deliver it. After 17+ years working in service based industries, I feel like I have a good grasp on what people expect when they are trading their hard earned money in return for any type product or service. It’s Read More

Ransomware Can Deal a Devastating Blow to Small Business

Ransomware has quickly become one of the biggest threats to small businesses. Many times small businesses, lacking in their IT resources, don’t have a comprehensive network security or data recovery plans in place. In fact, about two years ago, we were called in to assess an infected network for a brand new customer who had been Read More

Bitboyz Launches New Digital Marketing Division

Cleveland OH – After 6+ years delivering B2B IT support and IT management solutions, Bitboyz has launched a dedicated digital marketing division, Bitboyz Digital. In 2014, Russell Makruski joined Bitboyz as Creative Director to help shape direction and service offerings for what would become Bitboyz Digital. With the success and growth of providing marketing content Read More

Job Posting: Dispatcher

Job Title:  Dispatcher (Temp with Permanent Potential) Department:  Service and Support                   Reports to: Service Manager Full-Time: 32 – 40 Hours                   Base Pay: Starting @ $10/hr GENERAL SUMMARY: The Service Desk Dispatcher is responsible for customer/team communication and daily dispatch of service requests.   Essential Duties and Responsibilities: Act Read More

Job Posting: Help Desk Analyst

Job Title:  Help Desk Analyst Department:  Service and Support                   Reports to: Service Manager GENERAL SUMMARY: The Service Desk Technician is responsible for handling first level support of service requests.  This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.   Essential Duties and Responsibilities: IT Support relating Read More