What is Excellent Customer Service?

I had an unfortunate experience today with a contractor that got me thinking about customer service, and how we deliver it. After 17+ years working in service based industries, I feel like I have a good grasp on what people … Read More


Ransomware Can Deal a Devastating Blow to Small Business

Ransomware has quickly become one of the biggest threats to small businesses. Many times small businesses, lacking in their IT resources, don’t have a comprehensive network security or data recovery plans in place.

In fact, about two years ago, we … Read More


Bitboyz Launches New Digital Marketing Division

Cleveland OH – After 6+ years delivering B2B IT support and IT management solutions, Bitboyz has launched a dedicated digital marketing division, Bitboyz Digital.

In 2014, Russell Makruski joined Bitboyz as Creative Director to help shape direction and service offerings … Read More


Job Posting: Dispatcher

Job Title:  Dispatcher (Temp with Permanent Potential)

Department:  Service and Support                   Reports to: Service Manager

Full-Time: 32 – 40 Hours                   Base Pay: Starting @ $10/hr

GENERAL SUMMARY:

The Service Desk Dispatcher is responsible for customer/team communication and daily dispatch … Read More